Shipping policy
SHIPPING POLICY
Last updated: August 27, 2026
Thank you for shopping with LVTXIII.
This Shipping Policy explains how orders placed through lvtxiii.com are processed and delivered.
1. SHIPPING AREA
We currently ship only to the contiguous 48 United States.
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. territories
- International destinations
2. SHIPPING COST
Free standard shipping is available on all eligible orders shipped within the contiguous 48 United States.
There is no minimum purchase requirement for standard shipping unless otherwise stated on the website.
3. ORDER PROCESSING TIME
Orders are generally processed within 1–2 business days after payment has been successfully completed.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
4. ESTIMATED DELIVERY TIME
After an order has been processed, estimated delivery is generally 3–7 business days.
Delivery estimates are not guaranteed and may vary due to:
- Carrier delays
- Severe weather
- High seasonal demand
- Delivery address issues
- Fulfillment network disruptions
- Other circumstances outside our reasonable control
5. ORDER FULFILLMENT
Orders may be fulfilled through third-party fulfillment partners, including Amazon Multi-Channel Fulfillment (MCF).
The carrier used for your order may vary depending on inventory location, destination, and fulfillment availability.
6. TRACKING INFORMATION
When tracking information becomes available, it will be sent to the email address provided during checkout.
Please allow reasonable time for tracking information to become active after shipment confirmation.
7. ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before placing your order.
If you notice an address error, contact us as soon as possible at:
support@lvtxiii.com
We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered fulfillment.
8. LOST, DELAYED, OR MISSING PACKAGES
If your tracking information shows an unusual delay, or if your order has not arrived within a reasonable period after the estimated delivery date, please contact us at support@lvtxiii.com.
We may ask you to confirm your shipping address and provide relevant tracking details.
We will work with the fulfillment provider and carrier to investigate the issue.
9. DAMAGED PACKAGES
If your order arrives damaged, please contact us as soon as possible and include:
- Your order number
- A description of the issue
- Clear photographs of the damaged item and packaging
Eligible damaged items may be replaced or refunded in accordance with our Returns & Refunds Policy.
10. CONTACT
For shipping questions, please contact:
LVTXIII
SUNRISE INC
201 E CENTER ST STE 112 #3500
ANAHEIM, CA 92805
United States
Email: support@lvtxiii.com
Website: lvtxiii.com