Frequently Asked Questions

Measure the width and depth of the seating surface and compare those measurements with the dimensions shown on the product page. Product-specific dimensions should always take priority over general guidance.

We work to present colors accurately, but lighting, photography and screen settings can make the same print appear slightly different. Review all available product and detail images before choosing a color or print.

No. Outdoor performance varies by product, fabric and construction. Please use the exact material and care information on the individual product page rather than assuming every item is fully waterproof.

We currently ship to addresses within the contiguous 48 United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories or international destinations.

Standard shipping is free on eligible orders shipped within the contiguous 48 United States.

Orders are typically processed within 1–2 business days. After dispatch, estimated transit time is generally 3–7 business days. Delivery dates are estimates and can be affected by weather, carrier disruptions, peak-season volume and other circumstances outside our control.

When tracking is available, it is included with the shipping confirmation for your order. If you need help locating it, use our Track Your Order page or contact us with your order number.

Eligible items may be returned within 30 days after delivery. Before sending an item back, contact us for return authorization and the correct return instructions.

For change-of-mind, wrong-size or preference returns, the customer is responsible for return shipping. For confirmed damaged, defective or incorrect items, LVTXIII will cover reasonable return or replacement shipping costs. We do not charge a restocking fee for eligible regular returns.

You may request a cancellation at no charge before the order enters fulfillment. Because orders can move into fulfillment quickly, changes or cancellations are not guaranteed after an order is placed. Once an order has entered fulfillment or shipped, the normal return process applies.

Contact us at support@lvtxiii.com with your order number and, when helpful, photos showing the issue. For a confirmed problem, we will help arrange an appropriate replacement or refund.

Use our Contact Us form or email support@lvtxiii.com. If your question is about an existing purchase, include your order number so we can review it more efficiently.