Returns & Refunds

Last updated: August 27, 2026

Eligible items may be returned within 30 days after delivery, subject to the terms below.

Return Eligibility

To qualify for a return, the item should be unused, clean, undamaged, and in its original condition. Please keep the original packaging when reasonably possible and retain your order information or proof of purchase.

Before sending any item back, contact us at support@lvtxiii.com to request return authorization and return instructions. Do not send returns to our registered business address unless we specifically instruct you to do so.

Change-of-Mind, Wrong Size, or Preference Returns

If you no longer want the item, ordered the wrong size, or changed your mind, you may request a return within 30 days after delivery. For these non-defect returns, the customer is responsible for return shipping costs.

We do not charge a restocking fee for eligible regular returns.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us at support@lvtxiii.com as soon as reasonably possible. Please include your order number and, when helpful, photos showing the issue. For confirmed damaged, defective, or incorrect items, LVTXIII will cover reasonable return or replacement shipping costs and will offer an appropriate replacement or refund.

Sale and Final Sale Items

Sale-priced items are generally eligible for return under this policy unless the product is clearly marked “Final Sale” before purchase. Items clearly marked Final Sale are not eligible for change-of-mind returns, except where required by applicable law or where the item is damaged, defective, or incorrect.

Exchanges

For most size, color, or preference changes, the simplest process is to return the eligible item and place a new order. If we sent the wrong item or the item is defective, we may arrange a replacement directly.

Refunds

Once an authorized return is received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund after we process it.

Order Cancellations

You may request a cancellation at no charge before the order enters fulfillment. Because orders can move into fulfillment quickly, cancellation is not guaranteed after an order is placed. Once an order has entered fulfillment or shipped, it can no longer be canceled and must be handled under the return process above.

We do not charge a cancellation fee.

Return Address

Our return location may vary depending on the product and fulfillment arrangement. Contact support@lvtxiii.com before returning an item. We will provide the authorized return address and instructions for your order.

Contact

For return or refund questions, contact support@lvtxiii.com.