POLICIES & SUPPORT
Shipping Policy
Last updated: August 27, 2026
LVTXIII, operated by SUNRISE INC, currently ships to addresses within the contiguous 48 United States only.
Shipping Area
We currently do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations.
Shipping Cost
Standard shipping is free on all eligible orders shipped within the contiguous 48 United States.
Order Processing
Orders are typically processed within 1–2 business days. Business days do not include weekends or U.S. federal holidays.
Estimated Delivery Time
After an order has been processed and dispatched, estimated transit time is generally 3–7 business days. Delivery dates are estimates and are not guaranteed. Weather, carrier disruptions, peak-season volume, address issues, and other circumstances outside our control may cause delays.
Fulfillment and Tracking
Orders may be fulfilled through U.S.-based third-party fulfillment partners, including Amazon Multi-Channel Fulfillment (MCF). When tracking information becomes available, it will be sent to the email address associated with your order.
Shipping Address
Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible at support@lvtxiii.com. We will try to help, but we cannot guarantee an address can be changed after the order has entered fulfillment.
Lost, Delayed, or Damaged Packages
If tracking shows an unusual delay, if your package appears lost, or if your order arrives damaged, please contact us at support@lvtxiii.com with your order number and relevant details. We will review the issue and help arrange an appropriate resolution.
Contact
For shipping questions, contact us at support@lvtxiii.com.